bj365's Privacy Policy

bj365 uses the information collected from you only for the following legitimate purposes:

1. Account Management: Creating, verifying, and securing your account, and providing login-related support.
2. Service Delivery: Operating cricket betting, live casino, slots, crash games, and other gaming services.
3. Financial Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
4. Customer Support: Resolving your questions and issues through 24/7 live chat and email.
5. Security & Fraud Prevention: Protecting accounts, detecting suspicious activity, and preventing money laundering.
6. Responsible Gaming: Identifying problematic gaming patterns and ensuring appropriate intervention when needed.
7. Service Improvement: Analysing usage data to further improve the platform experience.
8. Communications: Sending security alerts, policy updates, and service-related notifications.

bj365 never sells your personal information. However, in the following limited circumstances, information may be shared with specific third parties:

3.1 Service Partners

Payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification providers, and technology service providers — who process data solely under our instructions and may not use it for their own purposes.

3.2 Legal Obligations

If a legal authority requests information through a valid order, or if it is necessary to investigate fraud, money laundering, or other illegal activity, information may be disclosed in accordance with applicable law.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred, but the new entity will be required to maintain the same standards set out in this Policy.

bj365 takes the following technical and operational measures to protect your information:

• SSL Encryption: All data transmissions on our platform are encrypted using SSL/TLS technology, protecting against data theft or tampering.
• Password Hashing: Your password is never stored in plain text — it is kept only in encrypted form using strong hashing algorithms.
• Access Controls: Only authorised staff can access your personal information, and all access is logged.
• Regular Security Audits: We conduct regular security audits to identify potential vulnerabilities.
• Firewalls & Intrusion Detection: Advanced network security measures are maintained to prevent unauthorised access attempts.
• Data Minimisation: We collect only the information that is strictly necessary to provide our services.

Please note that no data transmission over the internet can be guaranteed to be completely secure. We take every precaution, but users must also take responsibility for keeping their account passwords confidential.

The bj365 platform uses cookies and similar tracking technologies. These technologies are used for the following purposes:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, managing security tokens, and saving your preferred language. Disabling them will prevent the platform from functioning properly.

5.2 Functional Cookies

Used to remember your settings and preferences so you do not have to set them up again each time you log in.

5.3 Analytics Cookies

Used to understand usage patterns on the platform and to improve our services. These cookies do not directly identify you.

You can control cookies by changing your browser settings, though this may limit some functionality of the platform.

bj365 retains your personal information only for as long as necessary. The general guidelines are as follows:

• Account Information: For the full duration your account is active, and after closure for the period required by applicable law.
• Financial Transaction Records: Retained for the long term as required by financial regulation and audit obligations.
• Session Logs & Usage Data: Generally deleted automatically, but may be retained for a specific period if needed for a security investigation.
• Identity Verification Documents: Retained after verification is complete for the period required by law.
• Support Conversations: Retained for a set period to ensure service quality and resolve disputes.

Once the designated retention period has passed, we securely delete your data or anonymise it so that you can no longer be identified.

You have the following rights regarding personal information associated with your bj365 account:

• Right to Access: You may request to know what information we have collected about you.
• Right to Correction: You may request that inaccurate or outdated information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal or security requirements.
• Right to Object: You may object to your information being used for marketing communications.
• Data Portability: In certain cases you may request to receive your information in a structured format.
• Account Closure: You may close your account at any time.

To exercise any of the above rights, please contact the bj365 support team. We will process each request as quickly as possible.

bj365 is an adult gaming platform — for users aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is carried out at the time of account registration.

If we are informed that a minor's information has been collected by mistake, we will delete that information immediately and close the relevant account. Parents or guardians may report any concerns to our support team.

bj365's services may be operated on servers outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that such transfers are carried out in accordance with secure data transfer agreements and industry-standard safeguards. Regardless of where your information is stored or processed, the standards of this Privacy Policy will apply.

bj365 may update this Privacy Policy from time to time to improve services and keep pace with changes in the legal environment. For any significant changes, we will notify you in the following ways:

• Displaying a notice on the platform
• Sending an update message to your registered email address
• Changing the "Last Updated" date on this page

Continued use of the platform after a change is made will be considered as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

bj365 may also analyse your gaming history and financial transaction data as part of its responsible gaming programme. The purpose is to identify potentially problematic gaming patterns and to provide support to users when needed.

This analysis is carried out entirely for your benefit. You can use self-imposed limits, take a break, or close your account at any time. For more details, visit our Responsible Gaming page.

If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact our support team:

• Live Chat: Directly through live chat on the platform — support is available 24/7 in Bengali and English.
• Email: [email protected] — please clearly state the nature of your request.

We handle every privacy-related request with due care and are committed to providing a resolution as quickly as possible.